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This web site states the following, "Weve been working hard over the last few months to improve the look and feel of our Helpdesk solution." Our analyzers noticed that the web page said " You will have hopefully noticed already the changes to the logging portal that now benefits from a much cleaner and uncluttered screen for Incident Logging." The Website also said " We will be looking to introduce different features of our Web based helpdesk over the coming year. Firstly focussing on Incident reporting that will give graphical representation of your Incident stack." The website's header had BT Expedite as the most important optimized keyword. It is followed by Retail, Multichannel, and EPOS which isn't as highly ranked as BT Expedite. The next words clientservices.btexpedite.co.uk uses is POS. Point of Sale was included and could not be viewed by search engines.